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Delivery & Returns

Delivery Options

Delivery explained.

Delivery is provided direct from the manufacurers factories and warehouses.

Delivery days are Monday to Friday with a text message sent at the time of trucks being loaded. Due to multiple delivery drops and locations per truck, generally a 2-3 hour time window is given at this time. Delivery of heavy and bulky items such as pallets of materials is guaranteed to the property verge only.

If there is sufficient and safe access, goods may be positioned inside property boundaries at the discretion of the delivery drivers in conjunction with direction from the purchaser. Please be aware that forklift trucks when requested (please advise this in the order note at time of purchase) require a minimum 2.4m width and height for clear access.

Returns: Simple as 1-2-3

In-Store Returns

Tell customers about your return options. For example, if they can return items to any physical store.

Online Returns

Offer customers to choose an item they want to return, print a prepaid label, and drop it at the post office.

Express Pickup

If it’s possible to call or fill out a form for courier pickup, offer customers this option.

Product Exchange

If you allow product exchanges, it can be a nice alternative to refunds. Explain to your customers how to choose a better size or give any other instructions they may need.